Return Policy

We pride ourselves on our service, and do all we can to make ordering from us convenient, easy, and enjoyable. We guarantee your satisfaction. If you are not 100% satisfied for any reason, you may return it to us within 30 days and we'll refund the full purchase price.

Contact info@happytailspetmart.com or call 484-680-6778 to receive a return authorization number. Please indicate your name and order number. In order to give our customers the highest quality merchandise, please offer your reason for return (optional). 

If you choose to return an item because you or your pet decides it is not satisfactory*, we'll refund the price of the item plus the applicable sales tax. Shipping charges to and from HappyTailsPetMart.com are not refundable.

If your purchase is defective or in error, we'll refund all charges, including shipping. 

All returns should be complete and returned in their original packaging. 

Happy Tails PetMart.com Returns
Your order #
Return authorization #
51 Hausman Road
Lenhartsville, PA 19534

All returns are subject to the following: 

Products must be returned in an "as new" condition.
All parts, instructions, manuals, original packaging, etc. must be included. 
Defective items with manufacturer's warranty such as cages and crates, and future repairs or replacement, must be returned to the manufacturer. We will provide directions how to best handle these returned items. Contact us for assistance. 

*Opened and used items, including but not limited to: chew toys, opened food, opened medicines, supplements or vitamins, videotapes and books are not returnable.
Custom orders and personalized items are not returnable.